Where We Work
Energy & Utilities
Powering the transition to a resilient energy future.
The energy transition is here and it is rewriting every operational playbook.
The Challenge
Why Energy & Utilities Leaders Come to Us
Utilities and energy companies are managing the most significant infrastructure transformation in a century while simultaneously defending customer relationships under attack from retail energy competitors, rooftop solar, and community choice aggregators. Your contact center handles millions of interactions annually, most of them routine enough for AI to resolve. Your field crews are dispatched on processes designed before smartphones existed. And your B2B energy sales teams are competing for commercial and industrial customers who now have more choices than ever. Winning the energy transition requires operational excellence on the customer side, not just the grid side.
Sectors We Serve
Where We Focus Within Energy & Utilities
Electric Utilities
Customer experience transformation through Service Cloud, AI agent deployment for outage inquiry, billing, and energy efficiency programs, field crew process improvement, and Data Cloud unification of billing and CRM data.
Oil & Gas
B2B customer and partner relationship management through Sales Cloud, field operations support process improvement, go-to-market strategy for new energy services, and AI agents for compliance documentation and operational reporting.
Renewable Energy
Go-to-market strategy for commercial and industrial solar and storage, Sales Cloud for project pipeline management, customer onboarding process redesign, and proof-of-concept AI programs for asset performance and customer engagement.
Energy Retail & Trading
Customer acquisition and retention strategy, Sales Cloud for commercial sales teams, AI-powered customer service agents, and Data Cloud implementations that unify consumption, contract, and service data for personalized customer programs.
Ready to Begin?
Let's Talk About Your Energy & Utilities Challenge
Our Energy & Utilities team brings deep sector experience and a track record of measurable results. Let's explore what's possible for your organization.
Speak with Our Energy & Utilities Team →